Pharmacy Manager
Purpose
Provide prompt, efficient and friendly customer service. Efficiently manage the operations of the Pharmacy. Ensure accurate prescription dispensing and appropriate consultation. Supervise pharmacists, pharmacy technicians, grad interns and clerks in compliance with federal and state legislation as well as store policies and procedures.
Job Responsibilities and Accountabilities
- Supervises all pharmacy staff in accordance with Federal and State law while working in the pharmacy
- Maintain a high-level of customer service and phone etiquette
- Takes all steps required to fill prescriptions in compliance with all laws, regulations, physician orders and company policies
- Communicates and cooperates in a professional manner with peers, direct reports, managers, physicians, and customers in all pharmacy related areas
- Prepares weekly work schedule for department to ensure adequate coverage and service level while adhering to weekly budgets.
- Trains pharmacy technicians and abides by state regulations regarding technician training and licensure
- Completes performance reviews on an annual basis for each Staff Pharmacist and technician based on their location.
- Maintains inventory levels to company goals, rotates stock, and utilizes RX return process
- Ensures timely implementation of company policies, procedures and programs; and enforces professional and operational standards, including compliance with legal regulations
- Work with compliance to ensure ongoing compliance with accreditation standards for Specialty Pharmacy.
- Review specialty pharmacy policies and procedures annually
- Schedule and participate in on-call rotation for after-hours service per accreditation requirements.
- Collaborate with stakeholders to establish clinical programs
- Triage specialty referrals within 24 hours and maintain constant vigilance until outcome determined.
- Perform temperature validation studies when appropriate by season.
- Work with licensing department to ensure all licensing needs are met and maintained.
- Establish and maintain care plans to meet individual patient needs.
- Partner with Managed Care department to add specialty to existing and new pharmacy contracts.
- Partner with Procurement department to ensure specialty edit remains up to date and work to obtain limited distribution drugs.
- Assist the Director of Pharmacy Services to maintain relationships with vendors as needed.
- Collaborate with District Specialty Leads and PDMs to promote specialty across all banners.
- Establish policy and procedures to meet the accreditation needs.
- Maintains a high degree of knowledge of competition, new developments and trends in specialty pharmacy related activities.
- Assist with the creation and implementation of marketing programs for specialty services.
- Work with HR team to promote specialty pharmacy services.
- Manage and maintain prescription drug monitoring program requirements in states in which the pharmacy is licensed.
Scope
- Supervises all pharmacy staff in accordance with Federal and State law while working in the pharmacy
- Provides feedback on pharmacy technician/clerk performance, and amplifies their professional understanding of their role in the pharmacy
- Trains pharmacy technicians and abides by state regulations regarding technician training and licensure
Job Requirements
Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
- Must have a college degree in Pharmacy (BS or PharmD)
- Must pass the NAPLEX
- Must pass the State MPJE
- Must hold a valid state license in all states required by business needs
- Meets all requirements of and maintains status as a Certified Immunizer
- Must complete continuing education hours as required by law
- Must complete all required state, federal and company training programs (i.e. HIPAA, CDR, I-pledge, etc.)
- Ability to do simple addition, subtraction, copying figures, counting, and recording
- Proficiency in Microsoft Word, Excel and Outlook
- Must be familiar with the handling and dispensing of high risk medications
- Possess the ability to understand and follow written, verbal or demonstrated instructions; write identifying
- Visual requirements include clarity of vision at more than 20 inches and less than 20 feet with color vision,
- Must be able to work shifts varying in length and time, including nights, weekends and holidays
- Must be available for on-call rotation after-hours and weekends with the potential to return to the pharmacy for prescription
We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.