Key Account Analyst

Who are we?

UNFI is the leading distributor of all natural, organic, and specialty foods! We transform the world of food for our associates, customers, suppliers, and the families we serve every day. Our mission is simple: to provide healthier food choices to people everywhere. 

Better Food, Better Future!

As part of our Sales Team, you'll help provide key insights, exceptional customer service, and ongoing account support! 

*This is a split role between 50% administrative duties and 50% analytical duties*. If you enjoy a combination of both, this role may be right for you! Read on!

Position: Key Account Analyst

Job Type: Full Time

Schedule: Monday to Friday 8:30 am - 5:00 pm

Language Requirements: English

Working Conditions: Hybrid

Location: Incumbent is based out of our Vaughan, ON office

Purpose:

Provides administrative and analytical support for Customer Business Team which includes Key Account Managers and Director of Sales regarding category management functions, promotional execution, innovation detailing and customer deduction tracking. Communicates promotions to key customer contacts using format they require and maintains up to date information for each customer. Develops appropriate customer relations, promotional materials, and key data integrity in order to support the overall functions of the account team.

Responsibilities:

• Work with Key Account Managers as well as brokers, vendors, customer associates to establish annual promotions and execution strategies.
• Coordinates the administrative implementation and communication of new product listings, discontinued products and pack size changes, including filling out customer forms and/or online portal entry.
• Maintains authorized listing base materials including adding and deleting products or information as necessary.
• Trouble shoots pricing discrepancies as well as identifying and resolving technical requirements of the customer.
• Provide paperwork with all appropriate back up to UNFI Business Analysis Department and/or Accounting Department for account deductions.
• Prepares regular business review presentations which includes running a variety of reports for completion or as requested, including Category Ranking, POS sales, and comparative sales reports.
• Collaborates with Key Account Manager to follow up on exception reports generated with each order, including resolving issues around ordered products that are discontinued, Not Authorized, Not on Bid, Invalid UPC, etc.
• Works to review price changes or updates as necessary including communicating to Pricing Team for execution.
• Coordinates and communicates holiday closures and updated schedules to corresponding customer team for proper planning.
• Develops and updates scorecard reporting as identified through strategic planning with Key Account Managers and Director of Sales.
• Prepares and works through customer-specific project work or ad hoc assignments and requests as required.
• Actively participates in team meetings and discussions.
• Performs other duties as required

Qualifications:

Education/Certification:

• Post-Secondary education or equivalent related experience preferred.

Required Knowledge:

• Knowledge of products, marketing and sales practices & policies, as well as the ability to coordinate promotional activities and special events.
• Understanding of how to generate customer reports.
• Strong knowledge of Microsoft Excel and Powerpoint required to generate reports and sales presentations 

Skills & Abilities:

• Excellent verbal and written communication skills
• Strong interpersonal and communication skills
• Ability to communicate and work well and effectively with others in a team environment.
• Excellent attention to detail and ability to evaluate data and make recommendations
• Ability to research and verify sales information
• Strong knowledge in Microsoft Office applications (including Excel, Powerpoint, and Word)
• Neat, well organized, and able to meet deadlines

Reasons to Apply. Reasons to stay at UNFI Canada:

• Base salary offered
• Health and Dental benefits package available on your first day!
• Paid vacation and sick days!
• RRSP with employer-matching contributions offered after 6 months of service!
• Employee discount on natural and organic food!
• Friendly and helpful team!
• Internal career opportunities!
• And last, but not least, the opportunity to be part of a meaningful organization that does meaningful work. Join UNFI Canada's mission in providing natural and organic foods to people everywhere! #DeliverTogether #BetterforAll

Our Commitment:

UNFI believes in a diverse and accommodating workplace. UNFI encourages and promotes applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability or otherwise. UNFI is committed to providing full accommodation for persons with disabilities in all active processes and procedures including but not limited to the recruitment process. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms), please contact the main recruiting contact for the position or Human Resources to discuss your specific needs.

#LI-HYBRID