Customer Service Manager

Customer Service Manager

Job Overview:  

Provides prompt and friendly service to customers and assist them when necessary. Operates a cash register and all the duties which correspond to this activity.  Responsible for bookkeeping, front end conditions, customer service issues, refunds, cash handling, office accounting, lottery and money gram sales.  Regulates Checker and Courtesy Clerks breaks, lunches, and overall flow of front end.

Job Responsibilities and Accountabilities:   

·         Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

·         Management of all Front end operations and bookkeeping.

·         Operates cash register accurately and scans all merchandise.

·         Redeems promotional coupons, food stamps, WIC checks, rain checks, receives cash, checks, EFT transactions, in-store charges and figures discounts, as well as, counts back change, issues receipts and Catalina coupons. 

·         Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.

·         Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.

·         Required to know value, look-up numbers, department numbers, and features of items for which money is received.

·         Communicates clearly and distinctly on the intercom or telephone system.

·         Reviews weekly store ad to note price changes and sale items.

·         Keeps register area and office clean and adheres to “5S” standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.

·         Balances office and reports any problems to supervisor.

·         May give cash refunds or exchanges to customers for returned merchandise.

·         Adheres to company policies and individual store guidelines.

·         Supervise check lane lines and customer service status.  Issue breaks and lunches to Checkers and Courtesy Clerks in a timely manner.  Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.

·         Supervise check lane lines and customer service status.  Has the authority to recommend disciplinary actions.  Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.

Job Requirements:  

·         Must be able to carry out detailed but uninvolved written or verbal instructions, deal with a few concrete variables.

·         Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

·         Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

·         Must be able to work shift varying in length and times, including nights, weekends and holidays.